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Return Policy

ALS WATCHES RETURN POLICY

Any new item can be returned for a full refund within 14 days of delivery, or a replacement within 30 days of delivery.

 

RETURN SHIPPING

In any unlikely circumstance you are not content with your purchase, you may return the item back to us in secure and protected packaging, as per the above guidelines. If the return is due to our error, we will refund the shipping costs to you, offering a free return.

 

RETURNS PROCEDURE

If you need to return an item, please contact us (link) with your order number and details about the product you would like to return. Await a swift response from our customer service team who will send you instructions on how to return items. Once the item is received by us, you will be issued either a refund or an exchange in due course.

 

IMPORTANT TIPS

When you receive your item, please inspect it as soon as it arrives before removing any tags/factory tape and before wearing it. If you decide to return the item back to us, repackage it immediately in order to be eligible for a return. Once any item is worn or sized or the tags/factory tape has been removed, RK Watches will not accept the returned item.

 

MECHANICAL PROBLEMS

If you notice any mechanical problems with your item, even after it is worn or sized, contact us and ALS Watches will do its best to repair or replace your item under our extended warranty.